Shipping Policy

Last updated: August 25, 2026

Thank you for shopping with us. We currently offer shipping within the United Arab Emirates (UAE) only.

We aim to provide a fast and reliable delivery experience for every order.

1. Delivery Time

We offer fast UAE-wide delivery, with orders arriving as fast as 1–2 business days.

Orders are generally processed and dispatched within 1 business day after payment has been successfully received.

Delivery times may vary depending on your location, courier service, weekends, public holidays, and other circumstances beyond our control.

Estimated delivery time: As fast as 1–2 business days.

Please note that the 1–2 business day timeframe is an estimated delivery timeframe and is not a guaranteed delivery date.

2. Shipping Availability

We currently ship within the United Arab Emirates only.

We do not currently offer international shipping.

3. Shipping Costs

Shipping charges are calculated and displayed at checkout based on your delivery location and the shipping service available for your order.

Any applicable shipping charges will be shown before you complete your purchase.

4. Order Tracking

Once your order has been dispatched, you will receive shipping confirmation and tracking information where available.

Please allow some time for the courier's tracking system to update after your order has been shipped.

5. Delivery Delays

We aim to deliver orders as quickly as possible. However, occasional delays may occur due to circumstances outside our control, including:

• Courier or logistics delays.

• Weather conditions.

• Public holidays.

• High shipping volumes.

• Incorrect or incomplete delivery information.

• Other circumstances beyond our reasonable control.

The 1–2 business day delivery timeframe is an estimate and is not guaranteed.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

• Full name

• Delivery address

• Emirate

• Area

• Building/Villa information

• Apartment/Unit number, where applicable

• Phone number

If an incorrect or incomplete address is provided and the order has already been shipped, additional shipping charges may apply if the shipment needs to be redirected or reshipped.

7. Failed Delivery

If delivery cannot be completed because the customer is unavailable, provides incorrect information, refuses delivery, or fails to respond to the courier, the shipment may be returned to us.

Any additional shipping or reshipping costs resulting from a failed delivery may be the responsibility of the customer.

8. Lost or Damaged Shipments

If your package appears to be lost, significantly delayed, or damaged during transit, please contact us as soon as possible at:

trendz.shoppin@gmail.com

For damaged packages, please take clear photographs of the package and product and keep all original packaging until the issue has been resolved.

Where applicable, we may work with the courier to investigate the shipment.

9. Damaged or Incorrect Items

Please inspect your order immediately after delivery.

If you receive a product that is damaged, defective, incomplete, or different from what you ordered, please contact us within 7 calendar days of receiving your order.

An unboxing video is mandatory for damage, defect, missing-item, or incorrect-item claims.

The unboxing video should clearly show the package before opening and the complete unboxing process.

Please refer to our Refund & Return Policy for the complete requirements regarding damaged, defective, or incorrect products.

10. Delivery Address Changes

If you need to change your delivery address after placing an order, please contact us immediately at:

trendz.shoppin@gmail.com

We will try to accommodate address-change requests; however, we cannot guarantee that an address can be changed once an order has been processed or shipped.

Additional shipping charges may apply where applicable.

11. Delivery Confirmation

Once the courier's tracking system confirms that an order has been delivered to the address provided at checkout, the order will generally be considered delivered.

If your order is marked as delivered but you have not received it, please contact us promptly so that we can assist with investigating the shipment.

12. Contact Us

If you have any questions about your order or our shipping policy, please contact us at:

trendz.shoppin@gmail.com

We are committed to providing fast, reliable UAE-wide delivery and a smooth shopping experience for our customers.